| Customer
Support Executives |
| 40 hrs
program |
| For graduates
to be trained as CSA’s in shopping
malls , Retail showrooms |
customer
support executives :
1) |
Communication |
Basic language skills, Spoken English
Refining Hindi & Marathi -pronunciation |
20
hrs |
2) |
Personality
Development |
Grooming, Interpersonal skills, Body
Language, Mannerisms, positive
outlook |
8
hrs |
3) |
Customer
Handling |
Basic selling skills, Types of customers,
Handling Irate Customers, Service
orientation |
4
hrs |
4) |
Retail
Specific |
Importance of Retail industry,
Understanding Customer expectation,
Team work |
4
hrs |
5) |
Store Visits |
Visiting Retail stores and understanding
environment |
4
hrs |
|
